Privacy Policy

Last updated: January 1, 2025

1. Information We Collect

We collect information you provide directly to us when you place an order, create an account, subscribe to our newsletter, or contact us for support. This includes:

• Personal identification information (name, email address, phone number, shipping address)
• Payment information (processed securely through JazzCash or EasyPaisa; we do not store your payment details)
• Order history and preferences
• Communication records between you and our team

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our website, products, and services
• Prevent fraud and enhance security

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners to fulfill your orders
• Payment processors (JazzCash, EasyPaisa) to process transactions
• Law enforcement when required by law

4. Email Verification

To ensure the security of transactions, we require email verification before processing payments. A verification code is sent to your email address, which must be entered to proceed with checkout. This helps protect against unauthorized purchases and ensures order confirmations reach you.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of promotional communications
• Withdraw consent for data processing

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: hello@terrariumstore.pk
• Phone: +92 300 1234567